Senior Technician (Info Systems Administration)
• Working Location: Norfolk, VA, USA
• Security Clearance: Top Secret or higher
• Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
• 2+ years' practical, hands-on experience supporting core enterprise computing services:
System Administration on a large computer network
Windows & Linux Operating Systems
Active Directory & Group Policy Management
Virtualization of servers and desktops
Storage Area Networks (SANs)
Data Backup systems
Use of scripting to automate tasks
Large scale system management tools, such as MCM (Microsoft Configuration Manager)
ITIL Problem Management
Desirable Qualifications/Experience:
• University Bachelors degree in a CIS related subject
• Active certifications covering CIS related topics from recognized & accredited organizations
• Practical experience in the area of cybersecurity
• Comprehensive knowledge of the principles of computer and communications security, networking, and the vulnerabilities of modern operating systems and applications
• ITIL certification and experience in applying ITIL Change Management and/or Service Asset and Configuration Management processes
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO and ACT
DUTIES/ROLE:
• Accomplish system administrator duties for NU, NR and NS CIS systems in the CSU AOR
• Accomplish server/client hardware and software troubleshooting actions
• Maintain and update VMware Virtual Environment
• Analyze and implement Microsoft Active Directory changes to meet user or operational requirements
• Analyze and update Microsoft & Linux policies for system optimization and security
• Implement and test new software versions and patches • Write PowerShell commands and scripts to automate system administration tasks
• Provide assistance with fault resolution and document actions in accordance with Incident Management procedures
• Develop and maintain Standard Operating Procedures for routine system administration duties
• Maintain Physical Server Hardware in local Data Centre
• Provide status updates for assigned requests using ITSM Service Desk Software
• Follows-up with users on completed requests prior to closing
• Provide collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements
• Can support physical task requirements with the ability to lift up to 25 lbs
• Deputise for higher grade staff as required
• Performs other duties as required
